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Refund & Return Policy

NON-RETURNABLE PRODUCTS

Perishable products (food products) cannot be returned.

Hampers cannot be returned

ORDER CANCELLATION

48 hours cancellation notice is required for all confirmed orders.

In order to cancel your order please contact our customer service at info@frenchporium.com

Ensure that you state clearly that you wish to cancel, providing your order number, your contact details and details of the products you wish to cancel.

DAMAGED PRODUCT

If you believe that you have received a faulty or damaged item, contact our customer service at info@frenchporium.com with your order number and images of the item so we can assist you further.